Frequently Asked Questions (FAQ) on CryptoLeo
Navigating an online gaming platform like CryptoLeo can raise various questions, especially for new users. To help you get the most out of your CryptoLeo experience, we've compiled a list of frequently asked questions (FAQ).
This guide provides clear and concise answers to common queries about account management, deposits, withdrawals, game rules, and more. Whether you're just starting or looking for specific information, our FAQ section is designed to address your concerns efficiently.
This guide provides clear and concise answers to common queries about account management, deposits, withdrawals, game rules, and more. Whether you're just starting or looking for specific information, our FAQ section is designed to address your concerns efficiently.
Account
I forgot my password. What should I do?
For security reasons, we do not keep a record of your password. You will need to click on the ‘Forgot Your Password?’ option which you will find just underneath the box asking for your password. You will then be requested to answer the ‘Secret Question’ that you submitted upon registration. You should receive a message saying ‘Your password has now been changed. You may now log in to the Casino. Another email will be sent to your registered email address confirming your new password.How can I verify my account?
Upon registration, we will send a welcome email to your account’s registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!My game is stuck. How can I close CryptoLeo?
If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.While logging in, I received the error message ’Player already connected’
If you are unable to log in to the download version of CryptoLeo, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.While trying to open the Cashier I received an error message ’Your browser is using a pop-up blocker. To continue playing, please enable popups for this site’.
To configure the pop-up blocker from Internet Explorer, follow these steps:- Click Start, point to All Programs, and then click Internet Explorer.
- On the Tools menu, click Internet Options.
- Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
- Click Apply, and then click OK.
To configure the pop-up blocker in Google Chrome, follow these steps:
- Click the Chrome menu on the browser toolbar.
- Select Settings.
- Click Show advanced settings.
- In the Privacy section, click the "content" settings button.
- In the Pop-ups section, select Allow all sites to show pop-ups.
- Click Apply and OK. Then restart your browser.
Deposit and Withdrawal
What methods can I use to deposit money into my account?
Once you are ready to play with real money, you will find that depositing at CryptoLeo couldn’t be easier. We accept all major cryptocurrencies such as: BTC, ETH, LTC, DOGE, ADA, TRX and USDT (TRC20, ERC20) . You can find all the methods in the Deposit section of the Cashier. Availability depends on your country.
I’ve just requested a withdrawal. Do I need to send any documentation?
As part of our security procedure, we require standard verification documents upon customers’ first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:
- Utility bill no older than 6 months
- Copy of the front of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden)
- Proof of ID (Passport/Driving Licence etc.)
- If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.
How long will it take to receive my withdrawal?
Our Lightning Withdrawals means you’ll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.For a complete timetable of when you should expect to see your funds in your account, please visit the Withdraw section of the Cashier.
I received the error message: You cannot withdraw while having active bonuses, please contact support to resolve this issue. What should I do?
If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.Can I set limits on my play at CryptoLeo?
Yes you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the personal settings section of the cashier. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the Account Limitations section. Please refer to our Responsible Gaming page for more details.How will I know if there are any fees for processing at CryptoLeo?
If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.Loyalty Program
What is the CryptoLeo Loyalty Program?
The CryptoLeo Loyalty Program is where the most active players of this casino are gathered and given exclusive rewards.
Who can join the CryptoLeo Loyalty Program?
The Loyalty Program is open to all players registered with the online casino.
How are Loyalty Ranks assigned to players?
List of all ranks:Bronze 1 = WP 0, DP 0
Bronze 2 = WP 20, DP 0
Bronze 3 = WP 100, DP 0
Bronze 4 = WP 400, DP 0
Bronze 5 = WP 800, DP 0
Silver 1 = WP 1500, DP 0
Silver 2 = WP 2500, DP 0
Silver 3 = WP 3500, DP 0
Silver 4 = WP 5000, DP 0
Silver 5 = WP 7000, DP 0
Gold 1 = WP 11000, DP 500
Gold 2 = WP 30000, DP 1500
Gold 3 = WP 60000, DP 2700
Gold 4 = WP 170000, DP 7500
Gold 5 = WP 440000, DP 20000
Platinum = WP 800000, DP 35000
What is the VIP Club?
This is a designated page for our top players with extra bonuses, VIP rewards, special limits, and more. You will unlock it once you reach the Silver level.
What are Exclusive Tournaments?
These are special events for our top players with increased prize pools and the best prizes.
What is the Weekly Reload Bonus?
Every Sunday, players can get a Reload Bonus according to their Loyalty level:Players with Bronze level - 25% up to €100 (min. dep. €30, wager x20). Promo code: RELDAY
Players with Silver level - 25% up to €150 (min. dep. €30, wager x20). Promo code: SUNDAY
Players with Gold level - 50% up to €200 (min. dep. €30, wager x20). Promo code: FUNDAY
Players with Platinum level - 50% up to €300 (min. dep. €30, wager x20). Promo code: RELOAD
What is Rakeback?
Rakeback is a percent of each of your bet according to the RTP of the game you played. There are three types of rakeback: Instant, Weekly (available 7 days after your bet is placed) and Monthly (available 30 days after your bet is placed).
Acquiring Points in Different Game Categories
Points for bets are counted differently depending on the game categories where bets are made:
- Slots - 100% of the bets counted.
- Casino Originals, Live Roulette, Live Blackjack, Live Games, Roulette, Video Poker - 10% of the bets counted.
- Table Games, Instant Win, Scratch Games, Live Casino, Jackpot Games - 0% of the bets counted.
- Other Games - 50% of the bets counted.
